Refunding Orders

To issue a refund, open the order and click Refund.

The refund page shows each payment of the order separately. For each payment, choose the number of items you would like to refund from each line item.

The Refund amount will be automatically calculated for you. You can edit the amount to your liking, up to the amount available for refund on that payment.

If the payment gateway is not connected, the refund can’t be processed from Lightfunnels. Process the refund manually from your payment gateway dashboard.

Optionally add a Refund Reason. Your customer will not see it. Choose whether you want to notify the customer via email or not with Send notification to the customer. Then click the Refund button.

Your order is now refunded.